Privacy and Cookies Policy

LIBdelivery respects your privacy and is committed to protecting it through our compliance with this policy. Our company is committed to protecting the privacy of every individual who visits libdelivery.com domain and its subdomains (websites) and everyone who’s making use of the service.

This policy describes the types of information we may collect from you or that you may provide when you visit the website libdelivery.com (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect on this Website, in email, text, and other electronic messages between you and this Website through mobile and desktop applications you download from this Website, which provides dedicated non-browser-based interaction between you and this Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

1. Children Under the Age of 18

1.1 Our Website is not intended for children under 18 years of age. No one under the age of 18 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at libdelivery1@gmail.com, or Whatsapp us +231777100144 or call +231777100144/+231881133713.

2. Information We Collect About You and How We Collect It

2.1. We collect several types of information from and about users of our Website. Whenever you visit the LIBdelivery website. You will be asked to provide some personal details about yourself which include, your name, contacts such as telephone, mobile numbers, and email address) and payment information (such as Credit Card Debit Card Paypal, Mobile/Orange Money, and TipMe). We may also collect some personal details about your usage of our website and service. Information about your materials includes messages, emails, and reviews of the comments you send to our website and the emails you send to us.

2.2. We collect this information directly from you when you provide it to us. Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

2.3. Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.

2.4. While we take steps to protect your personal information, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

3. Information We Collect Through Automatic Data Collection Technologies

3.1. As you navigate through and interact with our Website (libdelivery.com), we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including your name, contact (such as telephone, mobile numbers, and email address) and payment information (such as credit card, debit card, Paypal, mobile money, TipMe or cash on delivery information). We may also collect personal details about your usage of our website and service internet connection, including your IP address, operating system, and browser type.

3.2. The information we collect automatically may include personal information, and we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver better and more personalized service, including by enabling us to:

Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Website according to your individual interests.
Speed up your searches.
Recognize you when you return to our Website.

4. How We Use Your Information

4.1. Whenever you visit LIBdelivery website or the Services and instructions to make an Order from a Vendor through the Website. You will be asked to provide personal details about yourself including your name, contact (such as telephone, mobile numbers and e-mail address) and payment information (such as credit, debit card, Paypal Mobile money, and Cash information). We may also collect personal details about your usage of our Website, Service, and information about you from the materials including messages, emails, and reviews of your post to our Website and the e-mails or letters you send to us.

4.2. We may use the information you provide to contact you for your views on the Service and to notify you occasionally about essential changes or developments to the Website or the Service.

4.3. Where you have shown accordingly, you agree that we may use your details to let you know about our products and services that may be of interest to you including services that may be the subject of direct marketing and we may contact you to do so by post, telephone, mobile messaging as well as by email. 

4.4. Where you have show accordingly, you agree that we may also share out information with third parties (including those in the food, drink, leisure, marketing and advertising sectors) to use your information in order to let you know about goods and services which may be of interest to you (by post, telephone, mobile messaging (e.g. SMS, MMS etc.) and/or e-mail) and to help us analyse the information we collect so that we can administer, support, improve and develop our business and services to you.  

5. Disclosure of Your Information

5.1. All of the information/ details you provide to us will be transferred to and stored on our servers which may be in or outside Liberia, and may be accessed by or given to our staff and agents working outside or Liberia and third parties including subsidiaries and affiliates who act for us for the purposes set out in this policy or for other purposes notified to you from time to time in this policy. We will always take steps to ensure that your information is treated in accordance with this policy.  

5.2. The third parties with whom we share your details may undertake various activities such as processing Credit Card, Debit Card and PayPal payments and providing support services for us. In addition, we may need to provide your information to any restaurants and/or Vendors with that you have placed an order so as to allow the Restaurant and/or Vendor to process and deliver your Order. By submitting your personal data, you agree to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy and Cookies Policy. 

5.3. If you have consented we may allow carefully selected third parties, including marketing and advertising companies, our affiliates and associates, to contact you occasionally about services that may be of interest to you. They may contact you by post, telephone, mobile messaging (e.g. SMS, MMS, etc.) as well as by email. If you change your mind about being contacted by these companies in the future, please let us know by using the contact details set out in paragraph 7 below and/or by amending your profile accordingly.  

5.4. If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.  

5.5. We may use the details that you give to us if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation; or in order to enforce the Website Terms and any other agreement; or to protect our rights or the rights of Restaurants and/or Vendors or other third parties. This includes exchanging information with other companies and other organizations for the purposes of fraud protection and prevention.

6. Changes to Our Privacy Policy and Cookies Policy

6.1. It is our policy to post any changes we make to our privacy policy on this page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Website and this privacy policy to check for any changes.

6.2. Any changes to our Privacy and Cookies Policy will be posted to the Website and, where appropriate, through e-mail notification.

7. Data Security

7.1. As LIBdelivery we take steps to protect every information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We will keep your information for a reasonable period or as long as the law requires. The safety and security of your information depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

7.2. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Website.

7.3. Where you have chosen a password or PIN number which allows you to access certain parts or features of our Website, you are responsible for keeping this password or PIN number confidential. We advise you not to share your password with anyone. Unless we negligently disclose your password to a third party, we will not be liable for any unauthorised transactions entered into using your name and password.  

7.4. The transmission of information via the internet is not completely secure. Although we will take steps to protect all of your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received that information, we will use strict procedures, methods and security features to try to prevent unauthorised access. 

8. Cookies

 8.1. Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the site. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are only used where you ask us to remember your login details for when you next return to the site and will last for a longer duration.  

8.2. Strictly Necessary Cookies

8.2.1. Strictly necessary cookies allow you to use essential features of our site such as enabling you to order takeaway more easily. The essential features of our site require strictly necessary cookies so that we can remember your postcode and what is in your shopping basket whilst you continue to order products from our site and/or navigate to different pages of the site during your browsing session. We are also able to identify you as being logged in to cookshop.biz and to ensure that you are able to access the appropriate features on our site. If you choose not to accept these cookies, you will be unable to use our site for ordering takeaway, only for browsing. 

 8.2.2. This Website uses strictly necessary cookies to ensure that people are able to order more easily. These cookies remember information about where you are on the website and what is in your basket so that you can be able to order from libdelivery.com easily.  

8.3. Performance Cookies 

8.3.1. Performance cookies collect information about how you use our site, so that we can improve the quality of our site and service.  

8.3.2. The Website uses performance cookies to provide statistics and accurate information on how our site is used. And monitor other websites/services that link to ours, and help us improve the site by measuring information and errors that occur during our users browsing experience; including Piwk and Google Analytics, two web analytics services.  

8.3.4. Google Analytics and Piwik usually use cookies in order for them to carry on evaluation on your use of the LIBdelivery.com website. Both Piwik and Google save all of the information collected by cookies on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. To reject or delete these cookies, visit: google.com/intl/en/policies/privacy. 

8.4. Functionality Cookies

8.4.1. Functionality cookies provide you with improved site functionality by allowing access to additional services or to enhance your future visits to our site. 

8.4.2. Our website usually uses functionality cookies to give you improved website functionality whilst you are browsing. Those cookies may share information with partners to provide services on your website. The information shared is only to be used to provide the services, products and functions not for any other purpose.

8.5. Targeting and Sharing Cookies

8.5.1. Targeting and sharing cookies will offer you a customised browsing experience by providing you with interest based services both on the website as well as others. These cookies may only collect details or information by reference to the IP address that you are using. Most of these customised browsing experiences may be linked to services provided by third parties which provide these services for recognizing that you have visited our website. These details/ information are used to update you on products or services which may be of interest to you or for services provided by our third party partners. 

8.5.2. Targeting and sharing cookies also link you to many social media such as Facebook, Twitter and Instagram and it provides advertisement agencies with information on your visit so that they can be able to present you with adverts that may be of interest to you.  

8.5.3. Most Websites use targeting and sharing cookies to allow social tracking and traffic analysis through a service called Add This. Data is only used in aggregate and the cookies persist until they expire, and are then deleted.  

8.6. Managing Your Cookie Preferences

8.6.1. Most of the cookies used by our site are served by us, and some are served by third parties. who are delivering services on our behalf. Many web browsers can automatically accept cookies but, it’s your choice if you prefer, you can change your browser in order to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note that by blocking or deleting cookies used on our site, you may not be able to take full advantage of our site.

8.6.2. We are continually striving to create and improve ways of how to manage your cookie preferences. As new technologies and solutions emerge, these policies may be updated to reflect any such advances in technology and preference management tools.